Refund Policy

At Saints and Scrubs™, we stand behind the quality of every product we sell. If something isn't right, we will always do our best to make it right.

To be eligible for a refund, the following conditions must be met:

• Items must be returned within 30 days of the delivery date.

• Items must be unworn, unwashed, and unaltered, in their original condition.

• All original tags must still be attached.

• Items must be returned in their original packaging where possible.

• Proof of purchase (your order confirmation email) must be provided.

The following items are not eligible for a refund:

• Items that have been worn, washed, or altered in any way.

• Items returned without their original tags.

• Items returned after the 30-day return window has passed.

• Sale or discounted items, unless they are faulty or incorrectly sent.

• Items purchased as part of a bundle promotion, unless all items in the bundle are returned.

• If you receive a faulty or incorrectly sent item, please contact us within 7 days of receiving your order.

• Please include your order number, a description of the fault, and clear photographs of the issue.

• We will arrange a free return and offer you a full refund or replacement, whichever you prefer.

• Faulty items are not subject to the standard 30-day return window.

The following items are not eligible for a refund:

• Items that have been worn, washed, or altered in any way.

• Items returned without their original tags.

• Items returned after the 30-day return window has passed.

• Sale or discounted items, unless they are faulty or incorrectly sent.

• Items purchased as part of a bundle promotion, unless all items in the bundle are returned.

• Return postage costs are the responsibility of the customer, unless the item is faulty or we have made an error with your order.

• We recommend using a tracked postal service for your return, as Saints and Scrubs™ cannot be held responsible for items lost in transit.

• Original delivery charges are non-refundable unless the item is faulty or incorrectly sent.

• Once we receive and inspect your returned item, we will notify you by email.

• If your return is approved, your refund will be processed within 5–10 business days.

• Refunds will be issued to your original payment method only.

• Please note that your bank or card provider may take additional time to process and post the refund to your account.

• We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order.

• We recommend placing your new order promptly to avoid items selling out.

• Orders can be cancelled within 24 hours of being placed, provided they have not yet been dispatched.

• To cancel, please contact us immediately at [insert contact email].

• Once an order has been dispatched, it cannot be cancelled and must go through our standard returns process.

If you have any questions regarding this Refund Policy, returns, exchanges, refunds, or a recent order, please contact us using the details below:

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Saints and Scrubs™
Email: sales@saintsandscrubs.co.uk
Website: www.saintsandscrubs.co.uk

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We aim to respond to all enquiries within 1–2 business days and will be happy to assist you with any questions regarding your purchase.